Refund & Cancellation Policy

1. Charges are not refundable

Ghostframe is a made-to-order production service. Accepting an order commits model calls, narration synthesis, image generation, speech alignment and render time to your account immediately. That capacity is consumed whether or not you watch, publish, or like the result, so a charge is not reversible once it has been taken.

This applies to subscription periods and to one-off purchases alike — extra videos, storage blocks, credit packs, animation upgrades, and post-production work. We do not issue account credit in place of a refund.

2. What a refund request will not cover

Because the cost is already committed, none of the following create a right to a refund or a free re-do:

• A change of mind after ordering.
• Disliking the creative direction of work you have received.
• Choosing not to publish the videos.
• A platform declining to monetize the channel, or later reversing that decision.
• A strike, suspension, restriction, or deletion of a connected account.
• A delivery landing after the estimate we quoted.
• Requesting a different edit, re-render, replacement, or 'fix' after delivery.
• Dissatisfaction with a normal characteristic of machine-assisted production — runtime drift, scene pacing, caption timing, or voice inflection.

3. Cancelling a subscription

There is no minimum term. Open Dashboard → My Plan and cancel whenever you like. Cancelling before a renewal date prevents that renewal from being charged.

Cancelling does not shorten the period you have already paid for. That cycle is produced and delivered in full, and the charge for it stands. If you cancel mid-cycle, you keep receiving that cycle's output through your paid-through date and nothing renews afterwards.

4. What happens to your files and your channel

Your files stay in your library while your plan is active; nothing is removed on a countdown. After cancellation they remain available for at least 90 days, longer where your plan includes a longer retention window, and we email you before anything is deleted so you can download the master files, transcripts, and source assets.

Ownership does not lapse when a subscription ends. Everything delivered to you before cancellation remains yours, and the channel remains entirely under your control — see section 5 of the Terms of Service.

5. Failed payments and disputes

If a renewal charge fails, production pauses for that cycle while the balance is outstanding; the subscription itself is not cancelled, and the cycle resumes once the payment clears.

If you open a chargeback or payment dispute, we suspend your licence to the files from the disputed cycle until the dispute is withdrawn or the amount is repaid. Please contact support first — most problems that look like billing disputes are a delivery question we can answer the same day.

6. Raising a problem

If something has gone wrong, email support@ghostframe.space with your order reference. A genuinely failed delivery — nothing produced, nothing delivered — is a defect we will fix or make right, and that is separate from the no-refund rule above, which covers dissatisfaction with work we did produce and deliver.

Ghostframe is a trading name of Northstar Operations, registered at CSEZ P.O, Seaport - Airport Rd, opposite Infopark Gateway, Kakkanad, Kerala 682037, India. These terms are governed by the laws of India; see section 12 of the Terms of Service for the dispute process.