Privacy Policy

Who is responsible for your data

This policy describes how Northstar Operations collects and uses personal data. Ghostframe is a trading name of Northstar Operations, which is the data controller for the information described here. Our registered address is CSEZ P.O, Seaport - Airport Rd, opposite Infopark Gateway, Kakkanad, Kerala 682037, India.

Everything in this policy applies to the Ghostframe website, dashboard, and production service. Where we name another company — a payment processor, a hosting provider, an AI vendor — that company acts on our instructions or as an independent controller under its own terms, as noted below.

What we collect

Account data (name, email, authentication identifier), billing status via our Merchant of Record, channel configuration (niche, style, narrator preferences), topics and scripts you submit, and support correspondence.

For auto-posting, we store the API credentials and tokens you explicitly provide for each connected platform. We never take over your accounts or request passwords.

How we use it

To produce and deliver your content, manage your subscription and storage quota, provide the dashboard and its in-app notifications, send transactional email (delivery notices, production, publishing and storage warnings, billing notices), and prevent fraud.

We do not sell your personal data. We do not use your delivered content for marketing without written consent, except anonymized portfolio examples you may opt out of.

Third parties

Production relies on AI vendors (language models, text-to-speech, image generation, word alignment, video motion), cloud storage and CDN, email delivery, and our Merchant of Record for payments. Each processes only what is needed to perform the Services.

Keys and credentials are stored server-side and never included in browser code.

Retention & deletion

Account and billing records are kept as required for tax and dispute purposes. Delivered media is kept while your plan is active, and for at least 90 days after cancellation with warnings before deletion. You may request account deletion at any time; delivered files remain yours to download beforehand.

Your rights

Access, correction, deletion, and portability requests can be sent to support@ghostframe.space, which is monitored by Northstar Operations. Where local law grants stronger rights than stated here, those rights apply.

We will respond to a verified request within the period required by the law that applies to you. If you are not satisfied with our response, you may complain to the data-protection authority in your country of residence.