Questions about plans, tiers, or output
Ask about what a plan delivers, which tier suits your runtime, or how a mixed build is priced. Include the niche you have in mind if you want a straight answer about whether we produce it.
Email support
Contact
Talk to a person, not a chatbot.
One inbox covers every question. Pick the route below that matches what you need, and include your order reference if you have one — it halves the time it takes us to answer.
What to use, and when
Delivery, revisions, or a problem with a batch
Open a ticket from the Support tab in your dashboard rather than emailing. The thread attaches to your order and your account, so whoever picks it up already has the context and the files.
Open a ticket
Invoices, renewals, or a failed charge
Billing runs through our merchant of record, and invoices are downloadable from the Billing tab. If a renewal failed or a charge looks wrong, contact us before your bank — most of these are fixable the same day.
Email support
Data requests, notices, and press
Access, correction, erasure, and portability requests are handled under our Privacy Policy. Formal notices and anything else that is not a support question should go to the same inbox, marked clearly in the subject line.
Email support
Registered details
The postal address below is the registered address of the operating entity, not a production studio. Please email rather than send anything there.
- Trading name
- Ghostframe
- Operating entity
- Northstar Operations
- Registered address
- CSEZ P.O, Seaport - Airport Rd, opposite Infopark Gateway, Kakkanad, Kerala 682037, India
We answer support email in the order it arrives, usually within one business day. Most questions about what a plan includes, how ownership works, or whether refunds are available are already answered on the Terms, Refund Policy, and Beginner's Guide, so it may be faster to look there first.
Not sure which plan fits?
Tell us the runtime and the niche. We will tell you which tier and volume actually produces it, including when the honest answer is that a smaller plan is enough.